“In Service through Friendship” has been our slogan for decades. To us, friendship means not only being there for one another and regularly engaging in exchange, but also promoting new friends. Hans Muderlak (†2012), long-term Chief Concierge of the Grand Hotel Continental in Munich, did just that.
Hans Muderlak was one of those people who was deeply committed to promoting young professionals in our business, promoting talented people. We would like to thank him and pay tribute to him posthumously for his unfailing commitment. For this reason, we renamed our Concierge Academy, founded in 2004, the Hans Muderlak Concierge Academy in November 2013.
The aim of this Academy is to continue Muderlak’s work and to introduce young people to our profession by giving talks about life as a concierge, offering interesting guided tours of our cities and their special attractions, and hosting seminars on current topics. We focus primarily on topics such as culture, history and general education – as well as passing on our principles and the values associated with them, namely honesty, devotedness, sincerity, cooperativeness and loyalty.